Scentials Beautycare & Wellness Pvt. Ltd. operates the website www.scentialsworld.com, ensuring secure transactions and customer information privacy and Digidartup India pvt ltd. proudly holds an exclusive online partnership with Scentials, solidifying a dynamic collaboration that leverages our digital expertise to enhance the reach and impact of Scentials' offerings in the online domain.

The company's Privacy Policy outlines the type of personal information collected, purpose, usage, sharing, and customer discretion. Personal and sensitive information will not be disclosed unless required by the policy. Customers who do not agree to the terms should not use the site.

The policy is subject to change without notice and customer continued use implies acceptance of the updated policy. If the customer does not use the site after the policy change but does not take action, their personal and sensitive information will remain subject to the policy. Customers are responsible for periodically reviewing the policy to stay updated.

INFORMATION COLLECTED

The company may collect personal information from customers during their free account setup, communication with the site, participation in contests, promotions, surveys, using gift codes, or attending events. This information includes name, email, postal addresses, phone numbers, credit card information, and product interest information. Additionally, the company may collect information about the customer's device or usage through automated means or using technologies like cookies, web server logs, and web beacons. The collected information is used to understand the customer's preferences and preferences.

Customers can provide sensitive information like financial details, passwords, and health conditions for services on the site. The site is directed towards adults over 18, and minors should not make purchases, register, or submit personal information. 

The site and its associates will not knowingly collect information from minors, and if a minor defaults, their parent or guardian will be liable for damages. The site is intended for use by adults, and minors should not use the site with personal information.

THE PURPOSE FOR COLLECTING THE PERSONAL AND SENSITIVE INFORMATION

Scentials may use the customer’s Personal Information collected for the following:

• Send customers or their friends, relatives or associates, products that the customer has ordered;
• Process gift code transaction;
• Help us learn more about customer’s shopping preferences; or
• Conduct marketing and performance research to assist us in measuring our customer services, benchmarking our performance and to help us improve the customer’s shopping experiences and product offerings.
• Send communication related to order updates and offers through e-mail, SMS and social media channels. This option will be auto renewed after 180 days and if the customer wishes to unsubscribe from receiving offer updates, he/she can do so.

As provided below under Clause 7, the customer may always choose not to receive promotional materials or marketing information.

POLICY FOR SHARING THE PERSONAL AND SENSITVE INFORMATION

Authorized personnel & employees of the organization shall have restricted access to the customer’s Personal Information and Sensitive Information. We may share the customer’s Personal and Sensitive information only to those mentioned below and they are either subject to this Privacy Policy or follow practices that are at least as protective as those described in this Privacy Policy:

Our affiliates; Service providers who perform services on our behalf based on our instructions which inter alia include beauty partners providing beauty services to the customers. However, these service providers will not be authorized to use or disclose such information except as necessary to perform services on our behalf or comply with legal requirements;

Other third parties with customer’s consent (g. Facebook applications may share information collected through those apps with your Facebook friends or other Facebook users).

We do not rent or sell your Personal and Sensitive Information to third parties. However, if we plan to merge or sell our business, we may transfer or disclose your information to the new entity for evaluating the proposed transaction or managing the acquired business. We reserve the right to disclose any Personal Information or Sensitive Information required by law, legal obligations, or government officials without prior notice or consent from the user.

COOKIES

We may track customer’s preferences and activities on the Site. "Cookies" are small temporary data files transferred to customer’s computer's hard-drive by a website. They track customer’s activities on the Site to improve efficiencies. Cookies may store a gamut of information, including, the frequency of visits to the site, registration information and the frequency of views of a particular page or other item on the site. The use of cookies is a common practice adopted by majority of the sites to improve their services. While most of the browsers are designed to accept cookies, the customers can use their discretion to block the cookies by changing the settings.

By continuing the use of the Site, customers are agreeing to our use of cookies. If the customers do not agree to our use of cookie, they can block them in their browser setting, but it may lead to loss some functionality on the Site.

POLICY FOR RETENTION OF SENSITIVE PERSONAL DATA OR INFORMATION

We will retain customers Personal and Sensitive Information only as long as it is reasonably required or otherwise permitted or required by applicable law or regulatory requirements. We may also retain customers Personal and Sensitive Information so long as it is necessary to fulfil the purposes for which it was collected (including for purposes of meeting any legal, administrative, accounting, or other reporting requirements). Customers Personal and Sensitive Information is safeguarded against inappropriate access and disclosure, as per this Privacy Policy.
We also maintain appropriate and adequate administrative, technical and physical safeguards designed to protect your Personal and Sensitive Information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

PROCEDURE FOR OPT-OUT

The Site provides an option to all the users to opt-out of receiving any promotional or marketing communications from us. If the customers do not wish to receive any promotional or marketing communications from us, he/she can contact us at the address provided below.
Customer’s Choices to opt-out:
Customers have the following choices on how their information is used:

Updating Personal Information:
Customer can update/correct his/her name, e-mail address, and other preferences by logging into the account and clicking on the “Account “page.

Promotional Newsletters and mails:
Customer can click on the “unsubscribe” link at the bottom of any promotional email that one receives. Alternatively, the customer may edit email preferences through the “Account” page . Customers can also write to us on care@scentialsworld.com requesting for an unsubscribe.

Behaviour Based Advertising:
Customer can opt out of some, but not all, online behaviour-based advertising by using browser settings to block cookies or notify when a cookie is set.

Content Removal From Reviews:

Customers can remove the content posted on scentials public space , as a part of a Rating & Review ,by e-mailing details to care@scentialsworld.com. Please note that while we will endeavour to honour the customer’s request to remove the information, 

however our removal of information does not completely erase that information from the internet viz. historical copies, or “caches” may remain.

CONSENT WITHDRAWAL

If the customer has consented to the collection, use and/or disclosure of his/her Personal and Sensitive Information as identified in this Policy, he/she may withdraw the same at any time by communicating to us at the email id given below under Clause 10.

Security

We prioritize the security and accuracy of our customers' Personal and Sensitive Information. We take reasonable measures to prevent unauthorized access or misuse, and allow customers to review and edit their information. We value the importance customers place on their data and strive to maintain its integrity.

However, we shall not be liable to any user for any loss, damage (whether direct, indirect, consequential or incidental) or harm caused to the user due to the unauthorized access or misuse of the Personal or Sensitive Information by any third party.

CONTACT INFORMATION

E-mail id: care@scentialsworld.com