The domain name ("Site") is owned and operated by Scentials Beautycare & Wellness Pvt. Ltd., ("Scentials" or "We" or "Us"). Appreciating the trust, you have in us, we implement the highest standards of safeguards for secure transactions and customer information privacy. This Privacy Policy ("Policy") covers the type of personal information collected from the User, purpose for collecting such information, nature & mode of usage, with whom it will be shared and the discretion available to the customers regarding the use of the information. The personal information and sensitive information (meanings ascribed in clause 2 below) shared by the user will not be disclosed, other than in compliance with this Policy. If the customers do not consent to any of the terms enumerated in this Policy, do not proceed to use the Site.

Our Policy is subject to change at any time without notice. Continued use of the Site following such changes to the Policy implies customer’s approval and acceptance of the changed Policy and to be bound by such changes. If the customer does not continue to use the Site following the change in the policy but takes no action with respect to their personal information and sensitive information with us, our use of the customers personal information and sensitive information shall remain subject to the Policy in effect prior to the change. The customers are responsible for periodically reviewing this Policy in order to be aware of any changes thereto.


We may collect personal identifiable information from the Customer when it’s saved or otherwise provided to us during the set-up of a free account with the Site OR when the customer communicates with us via phone, email, chat, etc. OR when the customer enrols to participate in any contest, promotion or survey, etc. OR use the service of Gift code on the Site OR when the customer participates at one of our events, etc. As a result of these actions the customer might supply us with personal information, such as name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped including address and telephone numbers, IP addresses, product interest information and in certain circumstances, your opinions and individual preferences, etc (collectively "Personal Information"). When the customer visits this Site, our social media platforms, or our social networking or mobile applications, may also collect certain information about customers device or usage by automated means or by using technologies such as cookies, web server logs and web beacons.

Customer may also provide us with information like financial information such as Bank account or credit card or debit card or other payment instrument details, password, physical health condition; medical history, sex, etc. (collectively "Sensitive Information") for availing the services at our Site.

We may also maintain a record of customer’s product interests and acquire information about the customers from our present and/or future affiliates.
This Site is directed to be used by adults only who are above the age of 18 years. If the user is not an adult, he/she may look at our Site, but should not make a purchase, register, or submit personal information to us. We or our associates / affiliates will not knowingly collect information from minors. Minors should not be using the Site with any personal information. In an event of default by the minor, the parent or the guardian will be liable to compensate for whatsoever damages arising out of such wrongful use by the minor.


Scentials may use the customer’s Personal Information collected for the following:

  • Send customers or their friends, relatives or associates, products that the customer has ordered;
  • Process gift code transaction;
  • Help us learn more about customer’s shopping preferences; or
  • Conduct marketing and performance research to assist us in measuring our customer services, benchmarking our performance and to help us improve the customer’s shopping experiences and product offerings.
  • Send communication related to order updates and offers through e-mail, SMS and social media channels. This option will be auto renewed after 180 days and if the customer wishes to unsubscribe from receiving offer updates, he/she can do so.

As provided below under Clause 7, the customer may always choose not to receive promotional materials or marketing information.


Authorized personnel & employees of the organization shall have restricted access to the customer’s Personal Information and Sensitive Information. We may share the customer’s Personal and Sensitive information only to those mentioned below and they are either subject to this Privacy Policy or follow practices that are at least as protective as those described in this Privacy Policy:
Our affiliates; Service providers who perform services on our behalf based on our instructions which inter alia include beauty partners providing beauty services to the customers. However, these service providers will not be authorized to use or disclose such information except as necessary to perform services on our behalf or comply with legal requirements;
Other third parties with customer’s consent (g. Facebook applications may share information collected through those apps with your Facebook friends or other Facebook users).
We do not rent or sell your Personal and Sensitive Information to any third party. However, should we plan to merge/sell all or a substantial part of our business to another business entity or similar other transaction or be required by that business entity, we may transfer or disclose customer’s Personal Information and Sensitive Information to that business entity who may collect, use or disclose such information for the purposes of evaluating the proposed transaction or for operating and managing the affairs of the acquired business or for other purposes identified in this Policy.
Notwithstanding anything contained in this Privacy Policy, we reserve the right to disclose any Personal Information or Sensitive Information that may be required to be disclosed mandatorily under applicable law or where the disclosure is necessary to comply with any legal obligation or to law enforcement authorities or other government officials, without prior notice or consent of the site / app user.


We may track customer’s preferences and activities on the Site. "Cookies" are small temporary data files transferred to customer’s computer's hard-drive by a website. They track customer’s activities on the Site to improve efficiencies. Cookies may store a gamut of information, including, the frequency of visits to the site, registration information and the frequency of views of a particular page or other item on the site. The use of cookies is a common practice adopted by majority of the sites to improve their services. While most of the browsers are designed to accept cookies, the customers can use their discretion to block the cookies by changing the settings.
By continuing the use of the Site, customers are agreeing to our use of cookies. If the customers do not agree to our use of cookie, they can block them in their browser setting, but it may lead to loss some functionality on the Site.


We will retain customers Personal and Sensitive Information only as long as it is reasonably required or otherwise permitted or required by applicable law or regulatory requirements. We may also retain customers Personal and Sensitive Information so long as it is necessary to fulfil the purposes for which it was collected (including for purposes of meeting any legal, administrative, accounting, or other reporting requirements). Customers Personal and Sensitive Information is safeguarded against inappropriate access and disclosure, as per this Privacy Policy.
We also maintain appropriate and adequate administrative, technical and physical safeguards designed to protect your Personal and Sensitive Information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.


The Site provides an option to all the users to opt-out of receiving any promotional or marketing communications from us. If the customers do not wish to receive any promotional or marketing communications from us, he/she can contact us at the address provided below.
Customer’s Choices to opt-out:
Customers have the following choices on how their information is used:

Updating Personal Information:
Customer can update/correct his/her name, e-mail address, and other preferences by logging into the account and clicking on the “Account “page.

Promotional Newsletters and mails:
Customer can click on the “unsubscribe” link at the bottom of any promotional email that one receives. Alternatively, the customer may edit email preferences through the “Account” page . Customers can also write to us on requesting for an unsubscribe.

Behaviour Based Advertising:
Customer can opt out of some, but not all, online behaviour-based advertising by using browser settings to block cookies or notify when a cookie is set.

Content Removal From Reviews:
Customers can remove the content posted on scentials public space , as a part of a Rating & Review ,by e-mailing details to Please note that while we will endeavour to honour the customer’s request to remove the information, however our removal of information does not completely erase that information from the internet viz. historical copies, or “caches” may remain.


If the customer has consented to the collection, use and/or disclosure of his/her Personal and Sensitive Information as identified in this Policy, he/she may withdraw the same at any time by communicating to us at the email id given below under Clause 10.


We endeavour to keep customers Personal and Sensitive information secure, up-to-date, accurate in the best possible manner as it may be necessary for the purpose for which it was collected. We value the importance customers attach to their Personal and Sensitive Information given to us and therefore we have (i) taken all reasonable measures and precautions to keep such information safe and secure and to prevent any unauthorized access to or misuse of the same; and (ii) enable customers to review and edit the same.

However, we shall not be liable to any user for any loss, damage (whether direct, indirect, consequential or incidental) or harm caused to the user due to the unauthorized access or misuse of the Personal or Sensitive Information by any third party.

E-mail id:

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